milbe apps Terms and Conditions

milbe apps is an online gaming and betting platform that provides Bangladeshi users with various casino games, live casino, slots and sports betting services. These terms and conditions ("Terms") form a legal agreement between milbe apps ("Platform", "we", "us") and the user of the platform ("you", "member").

These Terms apply at all times and remain in effect throughout your use of the service. The platform's website, mobile application and all related services are covered by these Terms. Alongside this document, the Privacy Policy and specific bonus terms and conditions apply with equal force.

milbe apps reserves the right to change these Terms at any time, with or without prior notice. Continuing to use the platform after any change constitutes acceptance of the revised Terms.

To become a member of milbe apps, you must create an account. All information provided at the time of registration must be accurate, complete and up to date. Providing false or misleading information may result in the account being suspended or closed and any balance being forfeited.

2.1 One Person, One Account

Each person may open only one account. Operating more than one account ("multiple accounts") is a breach of the rules and will result in all accounts being closed. Using multiple accounts to claim bonus benefits is strictly prohibited.

2.2 Identity Verification (KYC)

milbe apps reserves the right to verify a member's identity at any time. You may be asked to submit a National ID (NID), passport or another government-issued document. Identity verification may be mandatory before a withdrawal is processed. Payment processing may be put on hold until KYC is completed.

2.3 Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. milbe apps will not be liable for any loss resulting from unauthorised access to your account by a third party. If you suspect unauthorised access to your account, notify our support team immediately.

The following eligibility requirements must be met to register and use the service on milbe apps:

• You must be at least 21 years old;
• You must have the legal right to reside in the country you provide at the time of registration;
• You must open an account voluntarily and with full mental capacity;
• You must not hold an account that was previously closed by milbe apps;
• You must not be an employee or partner of an organisation involved in gambling or betting services.

milbe apps reserves the right to verify the age and identity of any member. If evidence of an age limit violation is found, the account will be closed immediately and any deposited funds will not be returned.

All financial transactions on milbe apps are processed through fully safe and secure methods. All payments are handled through SSL-encrypted channels.

4.1 Deposit Terms

Members may deposit via bKash, Nagad and Rocket. The minimum deposit amount is ৳300. Deposits may be limited before account verification is completed. Deposits from third-party accounts not registered in your own name are not accepted.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳500. Withdrawals are processed via bKash, Nagad and Rocket. Withdrawals are normally completed within 10 to 45 minutes. However, if identity verification or a security check is required, it may take longer.

Withdrawals may only be made to the same payment method used for the deposit, unless milbe apps approves otherwise. To withdraw from a bonus balance, the relevant wagering requirements must be met.

4.3 Anti-Money Laundering

milbe apps complies with international Anti-Money Laundering (AML) policies. Accounts involved in suspicious transactions may be subject to investigation and, where necessary, the relevant authorities may be informed. Transactions may be placed on hold in such circumstances.

milbe apps offers various bonuses and promotional offers to enhance the gaming experience of its members. Each bonus has specific terms and conditions that supplement the main Terms.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳5,000. The wagering requirement for this bonus is 20 times (20x) the bonus amount. For example: a ৳1,000 deposit earns a ৳1,000 bonus, giving a total balance of ৳2,000, and you must wager ৳1,000 × 20 = ৳20,000 before withdrawing.

5.2 General Bonus Terms

• A bonus may only be used in its designated game category, unless stated otherwise;
• After a bonus is activated, the cash balance and bonus balance are tracked separately;
• You cannot withdraw directly from a bonus balance — withdrawal is only possible after the wagering requirements have been met;
• You should read the relevant terms carefully before claiming any bonus;
• milbe apps reserves the right to withdraw or change any bonus.

The following activities are strictly prohibited on the milbe apps platform. Any of these will result in the immediate closure of the account and the relevant balance may be forfeited:

• Creating multiple accounts or using another person's account;
• Strategic betting intended to circumvent bonus terms ("bonus abuse");
• Using automated betting software, bots or scripts;
• Attempting unauthorised access to the platform's systems;
• Conducting transactions using a third-party payment account;
• Attempting to manipulate the outcome of any game;
• Acting fraudulently towards milbe apps staff;
• Money laundering or conducting any illegal financial activity.

All content on the milbe apps platform — logos, graphics, text, software code, designs and other elements — is protected by copyright law and is the property of milbe apps or its content partners.

Users may view platform content for personal, non-commercial use only. No element may be copied, distributed, modified or redistributed. Content from third-party game providers (including Pragmatic Play, PG Soft, JILI, Evolution and others) is protected by their own intellectual property rights.

milbe apps always strives to provide a reliable and uninterrupted service. However, milbe apps will not be liable for the following:

• Temporary unavailability caused by technical errors or server outages;
• A game being interrupted mid-session due to loss of internet connection;
• Financial loss caused by the user's own negligence or error;
• Failure of third-party software or services;
• Circumstances beyond our control ("force majeure") such as natural disasters or cyber attacks.

In any circumstance, milbe apps's maximum liability is limited to the actual amount deposited in the relevant transaction.

milbe apps gives the highest priority to protecting members' personal information. Our Privacy Policy details what information is collected, how it is stored, and in what circumstances it may be shared with third parties.

In brief, we follow these principles:

• Members' information is never sold to unauthorised third parties;
• Data collection is limited to what is necessary to provide the service;
• All data is stored on SSL-encrypted servers;
• Information may be disclosed to the relevant authorities where required by law.

milbe apps believes that gaming is a form of entertainment — it should never become a source of financial or personal problems. To that end, we actively follow a responsible gaming policy and encourage members to stay informed.

10.1 Self-Control Tools

Members can set their own deposit limits, betting limits or cooling-off periods. Temporary or permanent self-exclusion is also available if needed. Contact the support team to activate any of these options.

10.2 Protection of Minors

Use of this platform by anyone under the age of 21 is strictly prohibited. Use appropriate parental control software to prevent underage family members from gaining access.

11.1 Closure by the Member

Any member may request to close their account at any time. After the request is received, the available balance (provided the wagering requirements have been met) will be withdrawn and the account will then be deactivated.

11.2 Closure by milbe apps

milbe apps reserves the right to close any member's account without prior notice for the following reasons:

• Violation of any provision of these Terms;
• Failure to complete identity verification or providing false information;
• Evidence of fraudulent activity or bonus abuse;
• Accounts that have been inactive for an extended period.

milbe apps may update or change these Terms at any time. For significant changes, a notification may be sent to the registered email address or an announcement may be posted on the platform.

Continuing to use the platform after any change constitutes acceptance of the revised Terms. We therefore recommend reviewing this page regularly. The date of the most recent change will be noted at the top of the page.

For more general information about milbe apps, visit our About Us page, which contains a detailed description of the platform's services and values.

If you have any questions about these Terms or wish to raise a complaint, please contact the milbe apps support team. Our support team is available 24/7 in both Bengali and English via live chat and email.

13.1 Dispute Resolution

Any dispute or complaint will first be addressed through the support team. If it cannot be resolved through direct contact, it will be escalated to a formal review. When submitting a complaint, please include your account number, transaction ID and a detailed description of the issue.

13.2 Contact Methods

Live Chat: Log in to the platform and use the live chat feature directly.
Email: [email protected]