milbe apps Privacy Policy
This document explains how milbe apps collects, stores and uses your personal information. Please read the full policy carefully before using the platform.
Introduction and Scope
milbe apps is an online gaming and betting platform operated for users in Bangladesh. This privacy policy ("Policy") describes what happens to your personal information when you use the milbe apps website, app or any related services.
By creating an account on milbe apps or using the service, you agree to the terms of this Policy. This Policy forms part of our Terms and Conditions and should be read together with that document.
If this Policy changes, you will be notified by email or app notification. Continuing to use the platform after a change means the updated policy has been accepted.
What Information We Collect
2.1 Registration and Identity Information
When you open an account on milbe apps, we collect the following information:
- Full name and date of birth (for age verification — 21+ is mandatory)
- Email address and mobile number
- Copy of national ID card or other government-issued ID (for KYC verification)
- Username and password chosen by the user (password is stored in encrypted form)
2.2 Financial Information
Mobile banking account numbers (bKash, Nagad, Rocket) are stored for processing transactions. The full account number is not kept directly on our servers — only the verified reference portion is recorded.
2.3 Technical and Usage Information
Information collected automatically while using the platform includes:
- IP address and device identifiers
- Browser type, operating system and screen resolution
- Page views, click patterns and session duration
- Cookie and local storage data
- For app users: device model and operating system version
2.4 Communication Information
When you contact us via live chat or email, records of that conversation are kept to improve support quality and resolve disputes.
Purpose of Using Information
milbe apps uses your information only for the following purposes:
- Account management: Handling registration, login verification and OTP-based security.
- Identity verification: Confirming a user's age and identity to maintain a safe environment on the platform.
- Processing transactions: Handling deposit and withdrawal requests and keeping related records.
- Service improvement: Analysing usage patterns to improve platform performance and experience.
- Fraud prevention: Detecting and stopping suspicious activity.
- Communication: Sending account-related notifications, bonus updates and policy-change information.
- Responsible gaming: Monitoring usage patterns to support compliance with responsible gaming guidelines.
Your information is not sold or rented to third parties for marketing purposes.
Sharing and Disclosure of Information
4.1 Service Providers
milbe apps works with trusted third parties for specific tasks such as payment gateways, cybersecurity services and data hosting providers. These parties receive only the information needed for their specific task and are bound by confidentiality agreements.
4.2 Legal Obligations
Information may be disclosed based on a court order or a legal directive from a relevant authority. In such situations, we will disclose only what is legally required.
4.3 Business Changes
If there is any change in the ownership or structure of milbe apps, user information may be part of that change. Should this occur, the new authority will also be bound by the terms of this Policy.
Data Retention and Security
5.1 Retention Period
Your information is retained while your account is active. After an account is closed, financial transaction records and identity-related documents are kept for a specified period as required by applicable law.
5.2 Security Measures
milbe apps uses the following technical measures to protect your information:
- Data transmission is secured through SSL (Secure Socket Layer) encryption.
- Passwords and sensitive information are stored in hashed form.
- Regular security audits are conducted on servers.
- OTP-based verification is in place for account login.
- Automated monitoring is active to detect unauthorised access.
5.3 Your Responsibilities
It is your responsibility to keep your account password confidential and to notify our support team immediately if you notice any suspicious activity. milbe apps will never ask for your password or OTP via email or chat.
Cookie Policy
Cookies are used on the milbe apps website. Cookies are small text files stored in your browser that help improve website functionality.
6.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and for security. These cannot be turned off.
- Functional cookies: Used to remember language preferences and user settings.
- Analytics cookies: Collected to understand traffic patterns and monitor platform performance.
You can control cookies by changing your browser settings. However, turning off essential cookies may cause some platform features to stop working correctly.
User Rights
milbe apps respects your control over your personal information. You have the following rights:
7.1 Right to Access Information
You may request to view the information stored in your account at any time. Contact the support team and a data report will be sent within the set timeframe.
7.2 Right to Correct Information
If any information in your profile is incorrect, you may request a correction. Additional verification may be required for changes to identity-related information.
7.3 Right to Delete Information
If you request account closure, we will begin the process of deleting your information. However, financial and transaction-related records must be retained for a specified period due to legal obligations.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, you can turn them off from your account settings or let the support team know. Critical account-related notifications cannot be turned off.
Privacy of Minors
milbe apps services are strictly for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21. Date of birth is verified at registration and, where necessary, age is confirmed through a government-issued ID.
If we are informed that information of a minor has been collected by mistake, that information will be deleted promptly and the relevant account will be closed.
Third-Party Links and Services
The milbe apps platform may sometimes reference third-party services such as payment systems bKash, Nagad or Rocket. These services have their own privacy policies and milbe apps is not responsible for those policies. You are advised to read the relevant policy before using their services.
Changes to the Policy
milbe apps reserves the right to update this privacy policy as needed. If there are significant changes, users will be notified at least 7 days in advance by email or app notification. The "Last updated" date at the top of the page indicates when the most recent change was made.
To learn more about this Policy or if you have any questions, you can look for answers in our general FAQ section or contact our support team directly via 24/7 live chat.
Contact
For any questions, complaints or information requests regarding this privacy policy, please get in touch through the following:
- Live chat: Available 24/7 in Bengali and English through the website or app.
- Email: [email protected]
Our support team is ready to handle your requests in both Bengali and English.
This is the latest version of this privacy policy. You will be notified in advance of any changes.